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Shipping & Returns Policies

Universe Please Return Policy

At Universe Please, we take pride in providing intentional, high-quality wellness products and experiences. Due to the nature of our products and services, all sales are final.

We do not offer:

  • Returns

  • Exchanges

  • Refund

Please inspect your items at the time of purchase. If you receive a damaged or incorrect item, contact us within 24 hours of purchase at the time of pickup or delivery confirmation so we can review the issue.

By purchasing from Universe Please, you acknowledge and agree to this policy.

 

Universe Please Shipping Policy

At Universe Please, we carefully package every order with intention, care, and high vibrational energy. Please review our shipping policy below before placing your order.

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Processing Time

Orders are typically processed within 2–5 business days after payment is received. During launches, sales, holidays, or high-volume periods, processing times may be slightly extended.

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Shipping Time

Once your order has shipped, delivery times will vary based on the shipping carrier and your location. Most domestic orders arrive within 3–7 business days after shipment.

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Tracking Information

Customers will receive a tracking number via email once their order has been shipped.

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Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout. Universe Please is not responsible for packages shipped to incorrectly entered addresses provided by the customer.

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Lost, Delayed, or Stolen Packages

Once a package has been transferred to the shipping carrier, Universe Please is not responsible for:

  • Lost packages

  • Delayed deliveries

  • Stolen packages

  • Carrier-related issues

If your package is marked as delivered but cannot be located, please contact the shipping carrier directly to file a claim.

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Damaged Orders

If your order arrives damaged, please contact us within 24 hours of delivery with:

  • Your order number

  • Photos of the damaged item(s)

  • Photos of the packaging

We will review each case individually.

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Local Pickup

Local pickup may be available for select orders. Customers will receive pickup instructions once the order is ready.

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Final Sale Policy

All sales are final. No returns, refunds, or exchanges are accepted.

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Thank you for supporting Universe Please and allowing us to provide products and experiences designed to elevate your wellness journey. 

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